Refund policy

Return & Refund Policy

All sales made through Grabz GCC are considered final. We do not offer refunds for change of mind, incorrect sizing selected by the customer, or general dissatisfaction with a product once it has been delivered and accepted.

That said, we understand that issues can occasionally arise, and we want our customers to feel confident shopping with us. Exceptions to our final sale policy may be made under the following circumstances:

Damaged or Defective Items
If your item arrives damaged, defective, or visibly different from what was ordered, please contact us within 48 hours of delivery with photos of the product and packaging. We will review your case and, where applicable, offer a replacement or exchange.

Incorrect Item Received
If you receive an item that does not match your order (wrong product, color, or size sent by us), we will arrange for the correct item to be sent or process an exchange at no additional cost to you.

Exchanges
Exchanges, where approved, are subject to product availability. If the requested replacement is unavailable, we will offer the closest available alternative or a store credit.

How to Request a Return or Exchange
To start a request, contact our support team via WhatsApp or email within 48 hours of receiving your order, including your order number, a description of the issue, and supporting photos. Requests made after this period may not be eligible for review.

Non-Returnable Conditions
Items that have been worn (beyond trying on), washed, altered, or are missing original tags and packaging will not be eligible for return or exchange. We are unable to accept returns on final sale or promotional items unless the item is faulty.

Processing Time
Approved exchanges are processed within 3–5 business days of the returned item being received and inspected, where applicable.

By placing an order with Grabz GCC, you acknowledge and agree to this policy.